Privacy Policy

Effective October 6, 2026. LatraNest is operated by Latra Services Ltd. in Saskatoon, Saskatchewan. Contact info@dlatra.com for privacy questions or requests.

Who the app is for

LatraNest is for adult parents, guardians, childcare providers and job seekers. Children do not create accounts. A parent or guardian supplies child information to arrange and manage care.

Information we use

Account name, email, user identifier and account role; child first name and birth date; daycare descriptions, contact details, addresses, coordinates, photos, logos, hours, age ranges and openings; requests, tours, messages, invitations and enrolment records; optional daily reports, attendance, absence reasons, pickup contacts, form acknowledgements, meal plans, invoices and payment records. Care notes may contain information about health or allergies if you choose to enter it. Please enter only what is necessary.

If enabled, we use device push tokens for notifications. Optional foreground location is used for proximity search on your device; we do not continuously track your location or save your search coordinates in your account. Typed address searches go to Photon/Komoot. Opening an external map sends the daycare location to the chosen map service. Device/network providers may receive technical connection information such as your IP address.

Photos and permissions

Photo-library access is requested when you choose media. Private child photos and videos require the enrolled parent's permission in the app. You can revoke that permission; it stops further access through the app, but cannot recall copies previously downloaded by an authorized recipient. Published daycare pictures and listing information are visible to visitors. Do not publish children's photos in public listing galleries or upload content without permission.

Why and with whom

We use information to operate accounts, search, bookings, care communication, notifications, safety review and support. A request is visible to its parent and daycare owner. Connected family records are visible to the linked parent account and daycare owner. Authorized operators may access data when necessary for support, security, moderation or data-rights requests.

Supabase supplies authentication, database and storage; Resend delivers transactional emails; Expo and Apple/Google deliver enabled phone notifications; Photon/Komoot provides address search. These providers may process data outside Canada under their own infrastructure and terms. Links to external websites use those websites' policies. Emails and phone alerts use generic notices; private conversations must be read after signing in. We do not sell personal information or use advertising trackers. No card payment collection or paid subscriptions are active in this release.

Childcare job applications

Job postings display the hiring daycare, role, city, province, hourly pay, schedule, duties, qualifications and closing date publicly. Applications collect the applicant’s name, contact email, introduction, experience and availability with their consent, and the hiring provider records an application status. Applications are visible to the applicant and the hiring provider; they are not public. Applicants can withdraw their application in Jobs → My applications. Providers may keep applications after a posting closes to complete hiring. Account deletion removes associated postings or applications from the live database. Contact us to request a copy or deletion. Do not upload identity documents, screening records or private child information through applications.

Security and retention

Connections to our backend use HTTPS. Database access rules and private media storage restrict normal access; no service can guarantee absolute security. Keep account credentials private. We retain live account and care records while needed to operate the service, including ended enrolment history until deletion is requested. Backups and necessary security or legal records can remain after removal from the live app according to the hosting provider's retention settings or applicable requirements. Contact us for the current backup period or any specific retention exception; we will explain it when handling your request.

Your choices

Update your profile and child details, revoke media consent, disable phone notifications in your device settings, and decline location permission. Use Account → Manage my data / delete account to request a data copy or deletion. Our operator reviews requests and aims to complete them within 30 days, subject to identity verification and any legally required retention. You can cancel a pending request until processing starts. See account deletion for the external request route. Contact us to correct information you cannot edit yourself.

Changes

We update this policy when the service changes. Material changes will be communicated in the app or by email.

Optional promotional SMS

SMS marketing requires separate optional consent in Account → Plan and premium tools. It is not required for an account, trial or purchase. We store your number, contact and optional business name, the exact consent notice and sender details shown, notice version, source, timestamps, withdrawal events and phone-verification evidence. Google Firebase processes phone numbers for SMS authentication and abuse prevention when you choose verification. Only platform administrators can view the subscriber list; only verified, consented, unsuppressed numbers qualify for campaign export. Directory contacts are not automatically subscribed.

Withdraw in Account at any time or use the unsubscribe option in a message. Withdrawing does not cancel your plan or care notifications. Consent and suppression evidence may be retained as needed to demonstrate compliance and honour opt-outs; account deletion removes your active subscriber entry. Contact info@dlatra.com for privacy questions.

Publication welcome and optional provider emails

When a daycare is published, we send its owner a one-time welcome to the confirmed account email. Essential account and publication notices do not subscribe anyone to promotions. Published providers can separately opt in to offers and product news in Account → Email preferences and unsubscribe there or contact info@dlatra.com. The email address stays private.

We keep the email consent wording and version, sender details, source, timestamps and withdrawal history. Only platform administrators can access this list. Campaign export includes only explicit opt-ins with a confirmed current email and an active published daycare. A changed email requires fresh consent. Publication records prevent duplicate welcome emails; deleting an account removes its active consent records.