Terms & Community Rules

Effective October 6, 2026. By creating a LatraNest account, you agree to these terms. The service is operated by Latra Services Ltd., Saskatoon, Saskatchewan. Support: info@dlatra.com.

Accounts and care decisions

You must be at least 18 years old. Supply accurate information, keep your credentials secure and use only accounts and child records you are authorized to manage. LatraNest helps families discover daycares and communicate. Providers deliver childcare independently. A booking request, waitlist position, tour or app connection does not guarantee a childcare space.

Provider licence information may be self-reported unless clearly marked as checked. A checked label is not a guarantee of ongoing compliance or care quality. Parents should confirm current licensing, age suitability, fees and care arrangements directly with the provider and relevant authority. Providers are responsible for legal capacity, age limits, licences, fees and care obligations. Approximate map pins are labelled; do not rely on them for an exact entrance.

Respectful communication and permitted content

No harassment, threats, exploitation, sexual content involving children, hate speech, scams, impersonation, unlawful content or sharing another person's private information without authority. Upload only photos, videos, logos and other material you have the right to share. Do not put private child images or personal details in public listing galleries. Providers must obtain parent permission for private child media.

Messages are for care-related communication between known participants. Use Safety & reporting on a listing or conversation to report content or block direct messages. Blocking prevents messages between the accounts; existing care records remain accessible. Some clearly threatening text is rejected automatically, and reports are reviewed by an operator. We may remove content or suspend accounts/listings that breach these rules. Filtering is not comprehensive; report concerns you encounter.

Forms, invoices and notifications

Form responses record account-holder acknowledgement, not a certified electronic signature. Invoice screens track payments arranged outside the app; they do not collect card payments. Do not upload payment-card details. Weekly menus describe plans; daily reports record actual care. Email, app and phone alerts may be delayed or fail. Call your daycare for urgent matters and emergency services for emergencies.

Data and service availability

See our Privacy Policy for use of data and deletion rights. Arrange any ongoing care obligations and save necessary records before deleting an account. Provider deletion also removes the provider's listings and connected family app records. The app may be unavailable during maintenance or network outages; maintain alternative ways to contact your daycare. Nothing in these terms removes rights or responsibilities that apply under law.